Phone Service

During Office Hours

• Our phones are answered by office staff during the hours of 9:00 a.m. to 5:00 p.m., Monday through Friday. Our answering service answers the phone at all off-hour times.



• If you are calling for an appointment, our central phone operator at each location will connect you with our appointment staff.



• When calling with a medical matter, our phone operator will take your name and number so that your chart can be pulled before a medical person calls you back.



• If you are calling about results of laboratory tests, please leave your name. Either your physician or a nurse will return your call to discuss the results.



• If you have a question concerning insurance or billing, please direct dial the number listed below.

Please call during office hours for any refills on prescriptions. (Please be aware that we require 48 hours notification.) After hour phone calls should be reserved for emergencies only.

After Office Hours

After office hours phone calls will be handled through our answering service and should be reserved for emergencies. By dialing our regular office numbers, you will reach our answering service. Our answering service will leave a message with the physicians on call to return your call. If at all possible, we would request you contact our office during regular office hours, as your record is here for immediate review.

Phone Numbers

A Avenue NE Office

319-368-5500

8th Avenue SE Office

319-221-8400

Billing & Insurance

319-368-5611

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Emergency Numbers

Please call during office hours for any refills on prescriptions. (Please be aware that we require 48 hours notification.) After hour phone calls should be reserved for emergencies only.

Answering Service

319-368-5500 or 319-221-8400

Mercy Labor & Delivery

319-398-6350

St. Luke's Labor & Delivery

319-369-7267

Emergency Room Mercy

319-398-6041

Emergency Room St. Luke's

319-369-7105

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When an emergency occurs, we appreciate talking to you, the patient, rather than friends or relatives. You are much more able to identify your particular problem, and this will help us make a decision as to whether this can wait for later evaluation or if you should be seen in the hospital emergency room area. Please identify yourself and which physician you see regularly. Please identify if you are pregnant or possibly pregnant.